Payment Policy

1. Available Payment Methods

Our website provides secure and reliable payment options for all purchases made through the store.

Currently, the following payment methods are accepted:

Visa
MasterCard
Discover
Diners Club
JCB

All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.

2. Payment Security

Protecting payment information is a priority for the store.

To ensure transaction security:

All payments are processed using industry-standard encryption technologies.
Full card details are not stored on our systems.
Financial information is not shared with unauthorised parties.
Secure HTTPS and SSL connections are used for all sensitive transactions.

3. Payment Authorisation

By confirming an order, customers authorise the charge of the total payable amount using the selected payment method.

If a transaction is declined by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:

Verify their payment details.
Use an alternative payment method.

4. Prices and Applicable Taxes

All prices displayed on the website:

Are shown in Australian dollars (AUD).
Include applicable taxes under Australian law.

No additional charges are applied during checkout unless clearly stated prior to order confirmation.

5. Order Confirmation

After successful payment, customers will receive an order confirmation email containing a detailed summary of the purchase.

If a confirmation email is not received within 24 hours, customers are advised to:

Check the spam or junk mail folder.
Contact the store customer support team for assistance.

6. Payment Issues

If an error or irregularity occurs during a transaction, customers should:

Contact us by email with the order number.
Provide a brief description of the issue.

The store will review the transaction status and, where necessary, coordinate with the payment service provider to resolve the matter.

7. Refunds

Refunds for cancelled orders or approved returns are issued using the original payment method.

Once a refund is approved:

Refunds are processed within 1–5 business days.
The time required for funds to appear in the account may vary depending on the bank or payment provider.

8. Contact Information

For enquiries related to payments, refunds, or transaction matters, please contact us using the details below.

Website Name: Nestupio
Address: APT BLK 569A CHAMPIONS WAY #05-344, SINGAPORE 731569, SINGAPORE
Phone: +65 (908) 76325
Email: relationship@nestupio.com
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (excluding public holidays)