These Terms and Conditions govern access to and use of our website, the services provided, and the contractual relationship between customers and the store.
By accessing the website or placing an order, customers agree to be bound by these Terms and Conditions in full.
The store reserves the right to update these terms to reflect operational, legal, or technical requirements.
Customers may browse products and place orders on the website without creating an account.
If a customer chooses to register an account, accurate and up-to-date information must be provided, and login details must be kept confidential.
The store reserves the right to suspend or terminate accounts in cases of misuse, provision of false information, or breaches of these Terms and Conditions.
All products displayed on the website are subject to availability at the time an order is placed.
Product information, including images, descriptions, and prices, may be updated to ensure accuracy and clarity prior to order completion.
All prices are displayed in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.
In the event of an obvious error in product information or pricing, the store reserves the right to cancel the order and issue a full refund.
Customers are responsible for reviewing all order details carefully before submitting an order.
Accepted payment methods include Visa, MasterCard, Discover, Diners Club, and JCB. All transactions are processed through secure SSL-encrypted connections.
After an order is placed:
An order confirmation email is sent to the customer.
Payment is considered complete once authorised by the payment provider.
Orders are generally processed within 1–3 business days after payment confirmation.
After payment has been successfully completed, orders are generally processed within 1–3 business days, excluding public holidays.
Processing deadline:
Customers will receive a confirmation email once their order has been dispatched.
For more information, please refer to our Shipping Policy.
A cancellation request will be considered valid only if all of the following conditions are met:
If the order has already been dispatched, customers may proceed with a return according to the standard return process.
For more information, please refer to our Order Cancellation Policy.
To qualify for a return or exchange, all of the following conditions must be met:
The store reserves the right to decline any return or exchange that does not meet the conditions listed above.
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
For more information, please refer to our Return and Refund Policy.
These Terms and Conditions are governed by the laws applicable in Australia.
Nothing in these terms limits mandatory consumer rights provided under Australian consumer protection laws.
Only information necessary for order processing, communication, and service improvement is collected.
Personal information is handled in accordance with applicable Australian data protection requirements.
All content on the website, including text, images, logos, layouts, designs, and software elements, is protected by intellectual property laws.
Unauthorised use of any website content without prior written consent is prohibited.
The store is not responsible for damages resulting from improper use of the website or purchased products.
The store is not liable for temporary service interruptions, technical issues, or events beyond reasonable control.
Liability for wilful misconduct, gross negligence, or personal injury is not excluded where required by law.
These Terms and Conditions may be updated to improve services or comply with regulatory requirements.
The latest version applies from the date it is published on the website.
For enquiries regarding these Terms and Conditions, please contact us using the details below.
Website Name: Nestupio
Address: APT BLK 569A CHAMPIONS WAY #05-344, SINGAPORE 731569, SINGAPORE
Phone: +65 (908) 76325
Email: relationship@nestupio.com
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (excluding public holidays)
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