Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, and protected when customers access or make purchases through our website.

The store is committed to protecting personal privacy and handling personal information responsibly in accordance with applicable Australian privacy laws.

2. Information We Collect

When customers use our website or place an order, the following types of information may be collected:

• Personal details such as name, billing address, delivery address, and email address.
• Order-related information including purchased items, order numbers, and transaction records.
• Payment-related information required to process payments (full payment card details are not stored by us).
• Technical information such as IP address, browser type, device details, and website usage data.

Providing personal information is necessary to complete orders and deliver services through the website.

3. How We Use Personal Information

Collected personal information is used for the following purposes:

• To process and fulfil orders, including delivery arrangements and customer support.
• To communicate with customers regarding orders, deliveries, returns, cancellations, or enquiries.
• To process payments, refunds, and order adjustments.
• To improve website functionality, performance, and overall user experience.
• To comply with legal and regulatory obligations under Australian law.

Personal information is used solely for legitimate purposes related to the operation of the website.

4. Sharing of Personal Information

The store does not sell or rent personal information to third parties.

Personal information may be shared only when necessary with:

• Logistics and delivery service providers for order fulfilment.
  Payment service providers for transaction processing.
• IT and website service providers for system operation, maintenance, and security.
• Government authorities or regulators where required under applicable Australian laws.
• All third parties are required to handle personal information securely and only for authorised purposes.

5. Data Security

Reasonable technical and organisational measures are implemented to protect personal information, including:

• Use of secure HTTPS and SSL encryption on the website.
• Restricted internal access to personal data.
• Secure storage systems designed to prevent unauthorised access, disclosure, or misuse.

While reasonable precautions are taken, no data transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.

When personal information is no longer required, it is securely deleted or anonymised.

7. Cookies and Website Technologies

The website may use cookies or similar technologies to enhance functionality and improve user experience.

Cookies help analyse website usage and optimise performance. Customers may manage or disable cookies through their browser settings; however, some website features may not function properly as a result.

8. Customer Rights

Customers have the right to:

• Access personal information held about them.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where permitted by Australian law.
• Withdraw consent where applicable, subject to legal or contractual obligations.

Requests relating to personal information can be submitted using the contact details provided below.

9. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in legal requirements or website operations.

Any updates will take effect from the date they are published on the website and will apply to future use of the website.

10. Contact Information

For enquiries regarding personal information or this Privacy Policy, please contact us using the details below.

Website Name: Nestupio
Address: YS HOUSE UNIT 201 1 6 4 KUNIMI 1 CHOME AOBA KU SENDAI SHI MIYAGI 9810943 JAPAN
Phone: +81 (709) 497 16 45
Email: relationship@nestupio.com
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (excluding public holidays)