Customers may request a return or exchange within 35 calendar days from the date the order is received.
Requests submitted after this period cannot be accepted.
To qualify for a return or exchange, all of the following conditions must be met:
The store reserves the right to decline any return or exchange that does not meet the conditions listed above.
The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.
To initiate a return request, customers should follow the steps below:
Contact our customer support team and provide the order number along with the reason for the return.
Once the request has been reviewed, further instructions will be provided.
Return Label
A return shipping label is included inside the parcel delivered to the customer and can be used directly when returning the item.
Return Steps
Attach the provided return label securely to the package.
Return the item preferably in its original packaging with all included components.
Using a trackable shipping service is recommended.
If the return is not related to an incorrect item or a defective product, return shipping costs will be the responsibility of the customer.
If the return is due to a delivery error, damage, or a non-conforming item, return shipping costs will be covered by us.
If a customer wishes to exchange an item for a different model or variation:
Complete the return process as outlined above.
Place a new order on our website for the desired item.
This approach ensures accurate stock availability, transparent pricing, and efficient order handling.
Once the returned item has been received and inspected, customers will be notified of the outcome.
If the return is approved:
Refunds will be issued using the original payment method, unless otherwise agreed.
Refund processing typically takes 1–5 business days after the returned item has been verified.
The time required for funds to appear in the account may vary depending on the payment provider.
If an item arrives damaged or incorrect, customers must contact customer support within 7 days of delivery and provide clear photographs of the item and, where possible, the packaging.
After assessment, we will arrange:
Collection of the item or provide return instructions, and
Dispatch of a replacement item at no additional cost.
If a replacement is unavailable, a full refund will be issued.
Returns or exchanges are not accepted for:
Custom-made or personalised items.
Other situations excluded under applicable Australian regulations.
This policy may be updated to improve internal processes or to comply with regulatory requirements.
Any updates will take effect from the date they are published on the website and will apply to orders placed thereafter.
For enquiries related to returns, exchanges, or refunds, please contact us using the details below.
Website Name: Nestupio
Address: APT BLK 569A CHAMPIONS WAY #05-344, SINGAPORE 731569, SINGAPORE
Phone: +65 (908) 76325
Email: relationship@nestupio.com
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (excluding public holidays)
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