Warranty Policy

1. Warranty Coverage

All products sold through our website are covered by warranties in accordance with applicable Australian consumer laws.

This warranty is provided in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection regulations.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues that occur under normal use and proper care.

Covered issues may include:

Structural defects in furniture frames or components.
Faults caused by defective materials or manufacturing processes.
Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to the following situations:

Normal wear and tear resulting from regular use.
Damage caused by misuse, negligence, or improper handling.
Damage resulting from incorrect assembly, installation, or maintenance.
Damage caused by accidents, modifications, or unauthorised repairs.
Natural variations in colour, grain, texture, or finish that are inherent characteristics of furniture products.

4. Warranty Period

The applicable warranty period varies depending on the product type and begins from the date the order is received.

Where applicable, specific warranty details may be provided on the product page or included with the product documentation.

5. How to Make a Warranty Claim

To submit a warranty claim, customers must contact the store customer support team and provide the following information:

Order number.
Proof of purchase.
A clear description of the issue.
Photographs or videos showing the defect, where available.

The store may request additional information to assess the warranty claim.

6. Warranty Assessment and Resolution

Once a warranty claim has been verified, the store will determine an appropriate remedy, which may include:

Repair of the product.
Replacement with the same or a comparable item.
Refund of the purchase price where repair or replacement is not reasonably possible.

Any remedy will be provided in accordance with Australian consumer law.

7. Warranty Claim Timeframe

After all required information has been received, warranty claims are generally assessed within 1–5 business days.

If the product needs to be returned for inspection, return instructions and arrangements will be provided accordingly.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, any reasonable shipping costs associated with returning or replacing the product will be covered by us.

If the issue is determined not to be covered under warranty, shipping costs may be the responsibility of the customer.

9. Limitation of Warranty

This warranty applies only to products purchased through the website and used within Australia.

The warranty is valid for the original purchaser and is not transferable, except where required by Australian law.

10. Policy Updates

This Warranty Policy may be updated to reflect changes in product offerings, operational practices, or legal requirements.

Any updated version will take effect from the date it is published on the website.

11. Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact us using the details below.

Website Name: Nestupio
Address: APT BLK 569A CHAMPIONS WAY #05-344, SINGAPORE 731569, SINGAPORE
Phone: +65 (908) 76325
Email: relationship@nestupio.com
Business Hours: Monday to Friday, 9:00 am – 4:00 pm (excluding public holidays)